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Recently I have been dealing with an insurance company trying to settle a claim I recently filed. During the course of dealing with this company I have learned a lot about the leadership of this company through the actions of their employees that have dealt with me directly. Today I spoke to the boss of one of these key people and I immediately understood why I had been getting the kind of treatment I had been getting. The person I was dealing with directly the past several weeks was a reflection of his boss and his attitude towards dealing with his customers.
I am providing the company a chance to turn a bad situation into a good one even though they have failed at this several times already. I may or may not name the company at a later date. The purpose of this post is not to bash them, but instead learn a few lessons from their mistakes.
These are some of the messages I have received from my insurance company the past two weeks:
The above are some of the messages I have received from the people I have been dealing with the past month. The leadership of this organization is not displaying positive messages to me as a customer. Here are some questions to consider upon reflecting on this experience.