Are you getting all the business you can? Probably not. One powerful source for new business is customer referrals. Your customers are the best advocates for your business, because they’ve had…Continue
You won’t meet a tougher bunch of people than small business owners (SBOs), will you? But on the other side of that tough line are people who are just as passionate about what they want in life and how they want to live it. An altogether softer side fed by a desire to make a difference in the world and positively influence those who are important to them.
It’s common for SBOs to want to be seen as strong and in control, and the desire to make a positive difference may seem too soft to…Continue
Starting, running and building a small business is like getting over the speed bumps in a parking lot. Some you can just speed right over, others scrape the bottom of the vehicle, and then there are those like catch-22s where you end up with the front wheels stuck on one and the back wheels stuck on another.
There’s no real formula to solve the problems or deal with the challenges, you just have to work through them. Like that question about what you do or sell and who your customers…Continue
You know the old joke. When asked what sets their business apart from the competition, 99% of small business owners say, “Our customer service.” Then everyone around them laughs because, well, everyone thinks they provide good customer service.
And, unless you are Zappos, it’s probably not exactly true.
Good service does not set businesses apart. Because good service is, ahem, average.
I want to tell you today that I can give you 10 ways to really set your business apart…Continue
When things go wrong, what do you do? Beat up on yourself? Beat up on those around you? Wallow in the “why” and “why me?”
Just how far does that get you? Want to change how you handle that? I have something interesting to share with you that might just make a big difference – not just in how you handle things, but in what you can achieve and how far you can go ……Continue